Melibo

Melibo is an AI-powered customer service automation platform designed to reduce support volume and improve efficiency for e-commerce businesses. It offers AI agents that handle common customer inquiries, such as order status, returns, and FAQs, while seamlessly integrating with email, ticketing, and helpdesk systems.

Key Features

Melibo provides AI agents capable of automating up to 60% of customer service tasks. Its features include a Knowledge Hub powered by GPT-4 for answering FAQs, GenAI workflows for advanced automation, and ticket automation for categorizing and responding to support tickets. The platform also offers insights from over 60 customer projects to optimize workflows.

User Experience

Melibo is designed to be intuitive and easy to implement, with tools that require minimal setup. Its AI agents learn and improve over time, ensuring accurate and efficient responses to customer inquiries. The platform supports multiple languages and channels, making it versatile for global businesses.

Integration and Automation

Melibo integrates seamlessly with popular tools like Zendesk, HubSpot, Shopify, and Microsoft Teams. Its ticket automation feature categorizes, routes, and responds to tickets, while GenAI workflows enable advanced automation for complex customer service scenarios.

Privacy and Security

Melibo prioritizes data privacy with GDPR compliance and ISO 27001 certification. Data is hosted on servers in Frankfurt, Germany, and regular backups ensure data security. The platform is designed to meet the highest standards of information security.

Target Audience

Melibo is ideal for e-commerce businesses and customer service teams looking to automate repetitive tasks, reduce support volume, and improve response times. It is particularly suited for companies seeking a scalable, privacy-compliant solution for managing customer inquiries across multiple channels.