GLPI

GLPI is an open source IT asset management, helpdesk and service desk system. It is written in PHP and licensed under the GPL v3. The project started in 2003 under the association INDEPNET, and since 2015 the French company Teclib', registered in Paris, has been its publisher. The project site shows reference users such as La Poste, Météo-France and Transavia.

Features

• Inventory of hardware and software assets with administrative and financial management and licence management.
• Helpdesk with incident and request tracking, plus problem and change management.
• Multi-entity setups and a multi-language interface with 45 languages.
• A simplified view that lets end users file support tickets, and reports on assets and support work.

Support and limits

GLPI Network is a paid subscription with support from the publisher and a network of partners. GLPI is primarily an IT service management and asset tool, so teams that mostly answer customers over chat or social channels will find the other products in this category closer to their needs.