TOPdesk

TOPdesk is a Dutch service management software company from Delft. Frank Droogsma and Wolter Smit started developing it in 1993 in an attic in Delft while working at an IT services firm, and TOPdesk has been an independent company since 1997. It has more than 700 employees and offices in eight countries: the Netherlands, Belgium, the UK, Germany, Denmark, Hungary, the US and Brazil. Its customers are mostly medium-sized and large organisations, especially in healthcare, higher education and government.

Features

• IT service management (ITSM) for incidents, requests and changes.
• Enterprise service management and shared services, so that departments beyond IT can run their own service desks.
• Used by clients in healthcare, government, industry and the service sector, according to the vendor.

Limits

TOPdesk targets medium-sized and large organisations. A small team that only needs a shared inbox for customer emails will find it more than required, and tools such as Zammad or LiveAgent in this category are lighter.