Trengo

Trengo is a customer engagement platform from Utrecht in the Netherlands, founded in 2017. According to its About page it has more than 1,500 customers and over 100 employees, and it raised a Series A round of 36 million US dollars in 2021. Trengo describes itself as an AI-powered shared inbox for sales and support teams.

Features

• One inbox that combines WhatsApp, voice, webchat, email and social media conversations.
• Ticketing and a help centre for customer self-service.
• AI agents that answer common requests such as booking changes, refunds, returns and order questions.
• Automations that route conversations and calls to the right team members.

Related product and limits

The Trengo AI Helpmate, its AI answering product, is listed separately in the chatbot category. Prices are not shown on the About page, and Trengo is aimed at business messaging and support more than at IT service management or asset tracking.