LiveAgent

LiveAgent is a help desk and live chat software from Quality Unit, s.r.o., a company based in Bratislava, Slovakia. Quality Unit was founded in 2004 by the brothers Viktor and Andrej Zeman, who built LiveAgent themselves after they could not find a tool that combined live chat with ticketing. The company is privately held and self-funded, according to a third-party profile. Besides LiveAgent, Quality Unit develops affiliate tracking software, as its website shows.

Features

• Ticketing that collects customer messages in one inbox.
• Live chat on websites.
• A knowledge base for customer self-service.
• Multichannel support: LiveAgent started as chat software and was later extended into a multichannel help desk.

Pricing and limits

LiveAgent is sold as a subscription. It covers customer-facing support and is not an IT service management or asset tracking tool.